Additonal Information
- Once logged in to your FTP location, the data file should be places in the root directory. The deactivation sheet should be placed in the Deactivation folder.
- When a successful import has taken place, the FTP section within the company details page will be updated with the date, status and name of the uploaded file. Only the last 5 successful imports will be recorded.
- The import is triggered immediately when the upload is completed. Imports are limited to run once per day.
- Multiple file uploads are not supported and only the first file will get processed. The others are ignored and removed to the "Archive" folder, and deleted after 30 days.
- It is possible that the import will fail. This can be caused by an error in the file formatting, or a specific entry (e.g. user details missing mandatory information).
- Failed reports trigger an email to WorkRite Support and any email addresses specified in your FTP configuration.
- The User Upload document can be appended to add a Unique User ID column. This can be used as a method of preventing duplicate accounts being made for users.
- When naming the upload documents please do not user multiple “.” in the name, for example “file.upload.name.csv”
