Frequently Asked Questions: Published Ordered Knowledge Base: : General | WorkRite Support Published Ordered Knowledge Base: Frequently Asked Questions Helprace RSS https://support.workrite.co.uk/s1-general/knowledgebase/top/c9-frequently-asked-questions?format=rss How do I change a user's language on WorkRite? For Client Admins/Managers:

You will be able to change a user's language on their profile on the 'User Profile' tab under the language drop and then select save changes

]]> Wed, 29 Jan 2020 10:42:17 +0000 https://support.workrite.co.uk/i86-how-do-i-change-a-user-s-language-on-workrite https://support.workrite.co.uk/i86-how-do-i-change-a-user-s-language-on-workrite WorkRite Support WorkRite Support For Client Admins/Managers:

You will be able to change a user's language on their profile on the 'User Profile' tab under the language drop and then select save changes

]]> Why can't I or my users see the Welcome Message? The Welcome Message function is for the Students on your system to view.

There are two settings for this function:

Show everyday - this will show to Students on the system once everyday for the duration of when the message is live on the system

Show until dismissed - this will only show to the Students until they mark the message as read on the system 

If your Students unable to view the Welcome Message and you wish for them to view this everyday, please make sure that Display Option is set to 'Show everyday'

]]> Fri, 25 Oct 2019 07:57:01 +0000 https://support.workrite.co.uk/i82-why-can-t-i-or-my-users-see-the-welcome-message https://support.workrite.co.uk/i82-why-can-t-i-or-my-users-see-the-welcome-message WorkRite Support WorkRite Support The Welcome Message function is for the Students on your system to view.

There are two settings for this function:

Show everyday - this will show to Students on the system once everyday for the duration of when the message is live on the system

Show until dismissed - this will only show to the Students until they mark the message as read on the system 

If your Students unable to view the Welcome Message and you wish for them to view this everyday, please make sure that Display Option is set to 'Show everyday'

]]> What is the size limit for uploading files to WorkRite? File uploads are restricted to 10MB

]]> Fri, 25 Oct 2019 09:52:36 +0000 https://support.workrite.co.uk/i81-what-is-the-size-limit-for-uploading-files-to-workrite https://support.workrite.co.uk/i81-what-is-the-size-limit-for-uploading-files-to-workrite WorkRite Support WorkRite Support File uploads are restricted to 10MB

]]> How long are emails kept on the system? Emails are stored for up to two years on the WorkRite system.  Emails older than 2 years will be archived, however can be retrieved upon request to our Support Team.

]]> Fri, 12 Jul 2019 15:55:16 +0000 https://support.workrite.co.uk/i80-how-long-are-emails-kept-on-the-system https://support.workrite.co.uk/i80-how-long-are-emails-kept-on-the-system WorkRite Support WorkRite Support Emails are stored for up to two years on the WorkRite system.  Emails older than 2 years will be archived, however can be retrieved upon request to our Support Team.

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